Showing posts with label Trouble Shooting. Show all posts
Showing posts with label Trouble Shooting. Show all posts

Sunday, July 7, 2013

Address data entered in HRMS not visible in the CRM Resource Manager

Issue:
When an employee is created in HRMS, address of the employee will be entered in the address button.
When the employee is imported as CRM Resource in CRM Resource Manager, address of the corresponding resource could not be seen in Miscellaneous tab
Solution:
To resolve the issue do the following
Step 1:
Navigation: Super HRMS Manager > People > Enter and Maintain > (B) Address
Ensure that "Primary" check box is enabled in address window of HRMS
Step 2:
Navigation: System Administrator > Profile > System
Set the following Profile Options
1) HZ: Protect HR Person Information = No
2) JTFRS: Hide Sensitive HR Data = No
The above profile option can be set either at Site level or at Responsibility level
Step 3:
Navigation: System Administrator > Application > Function. Query the function "JTFRSDEF". Go to Form tab and enter the below parameter and save
Pass the parameter "P_HIDE_SENSITIVE_HR_DATA=N" to the Define Resources form.
Now, go to Miscellaneous tab in CRM Resource Manager and view the address data.




Monday, March 19, 2012

Error: No plan options were found for task

In Oracle Field Service, while scheduling the task you may get the following error
Error: APP-CSR-254043: No plan options were found for task
Solution:
1)      Run the concurrent program “Generate Field Service Trips”
2)      Set the profile option “CSF: Default Effort UOM” to Minutes

Monday, November 7, 2011

You must specify a valid bill for this bill revision

Error:
"You must specify a valid bill for this bill revision" while creating Sales Order for ATO/PTO Model/Kit.

Solution:
1) Set up the Profile option OE: Item Validation Organization
2) Run the Concurrent program "Create Common Bills" in Bill of Materials responsibility or from the Tools menu of the Bills.

Values have not been entered for one or more required segments

Error:
"Values have not been entered for one or more required segments" while creating a sales order"

Solution:
Enter the suitable value for Required Field in Descriptive Flexfield or make the field "Not Required" in the Descriptive Flexfield (DFF) or disable the DFF.

Friday, September 9, 2011

Reasons for Common Error during Pick Release

Possible reasons for Error during Pick Release are as follows:
No default staging sub-inventory for the item
Navigate to Shipping àSetup àShipping parameters
Go to the Pick Release tab. Select a default Stage Subinventory in the field Staging. The default staging Subinventory must not be the same as the Subinventory from which the items will be picked.
If locator controlled items are being shipped, the Staging Subinventory must be defined as having locator control.
No Sub-inventory defined while picking the order
Specify a Subinventory in the "Pick From" region of the Release Orders for Picking form, inventory tab.
If this is done, pick release will always pick from that Subinventory.  However, if the specified Subinventory does not have sufficient quantity, pick release will not consider any other Subinventory for picking.
No open period exists for pick release
Open the inventory accounting period for the period in which the order is scheduled to ship.
1) Navigate to Inventory àAccounting Close Cycle àInventory Accounting Periods
2) Select the period to be opened. Its current status should be Future
3) Click on the change status button.
4) A small dialog box asks if you want to open this period. Click on Yes.
(Or)
Change the requested date on the order to a date within an open period
1) Navigate to Order Management Super User à Sales Orders form
2) Go to the Line Items/Shipping tab.
3) For each order line, change the requested date to a date which is in an open inventory period.
4) If the scheduled ship date does not automatically change to a date within the open period, then also change the scheduled ship date. 
(Or)
 Transact the move order in the open period.
1)  Navigate to Order Management Super User à Pick Release form.
2) Pick Release the order. Specify Auto Allocate as NO, so that move orders will not be automatically transacted.
3)  Switch to the Inventory user
4)  Navigate to Move Orders àTransact Move Orders, and find the Move order for this order.
5)  Allocate the move order
6)  Click on the View/Update allocations button
7)  In the form which follows, reset the date on the move order to a date in an open period.
If the order was initially scheduled to ship during a period which is now closed, only the last two options are available. Once a period has been closed, it cannot be re-opened.
Partial shipment did not occur because order lines are in ship set
When a single order line is on a ship set and enforce ship sets are specified, the entire quantity must be shipped. System will not split this order line, and will not create a backorder for the amount of the shortage.
If one line on the ship set has insufficient quantity, none of the other lines will be pick released. In this case, the pick release log file and/or shipping exceptions report will show error message "Item 1 is on a ship set, and item 2 on the same ship set has insufficient quantity"
Remove the line with insufficient quantity from the ship set
1) Navigate to Order Management Super User à Sales Orders form.
2) Find the order you are attempting to pick release
3) Go to the Line Items àShipping Tab.
4) Remove any value in the field ship set
(Or)
Uncheck the 'Enforce Ship Set' parameter in the Shipping Parameters screen
1) Navigate to Shipping à Setup à Shipping parameters
2) Go to the Pick Release tab
3) Uncheck the box labeled Enforce Ship Sets and Ship Models
No Locator specified during pick release for Locator Controlled Item and No default Locator exists
Set up a default locator for the item in the Inventory Item transaction defaults as follows:
1) Navigate to Inventory à Setup à Transactions àItem Transaction Defaults
2) Click New, click the Locator tab, and click New again
3) Enter your item,
4) Enter a type of Move Order Receipts
5) Enter the Subinventory and the Locator you want to use as the default
Delivery details has been already assigned to the Delivery
This issue is resolved by checking the check box "Include Assigned Lines" on the Shipping tab of the Pick Release form
Other Reasons:
·         Ensure that the Sales Order Key Flexfield segments are mapped to Order Number, Order Type and Order Source.
·         Also ensure that the profile option OM: Source Code is set to 'ORDER ENTRY'.
·         When attempting to pick release orders with future scheduled ship dates, ensure that the "TO" schedule ship date in the pick release form is either null, or contains a date future to the scheduled ship dates on the orders to be picked.

The user-to-resource link has not been setup

When we try to access a form in CRM, we get some form error, frm-40732 with message like "The user-to-resource link has not been setup".
To resolve the issue, we have to link the login USER ID to the Resource.
The following setup needs to be done to get this issue resolved
1.      Create Employee in HR
2.      Create USER (ID) in System Administrator
3.      The User has to be imported as a resource in CRM.
4.      Establish the User – Resource link
Log on as Customer Support Responsibility
Select Resources à Maintain resources
Open the Resource Form. Find the Resource using the name and category
Navigate to Resource Details. Locate the field called User Name. If there are no values in that field click the LOV, select the user name and save the record. If there is a user name, clear the field and save the record. Then click the LOV again and select the correct user name.
Log out of the application and log back in as the user that was just set up.