The user-to-resource link has not been setup

When we try to access a form in CRM, we get some form error, frm-40732 with message like "The user-to-resource link has not been setup".

To resolve the issue, we have to link the login USER ID to the Resource.

The following setup needs to be done to get this issue resolved

1.      Create Employee in HR

2.      Create USER (ID) in System Administrator

3.      The User has to be imported as a resource in CRM.

4.      Establish the User – Resource link

Log on as Customer Support Responsibility

Select Resources à Maintain resources

Open the Resource Form. Find the Resource using the name and category

Navigate to Resource Details. Locate the field called User Name. If there are no values in that field click the LOV, select the user name and save the record. If there is a user name, clear the field and save the record. Then click the LOV again and select the correct user name.

Log out of the application and log back in as the user that was just set up.