Address data entered in HRMS not visible in the CRM Resource Manager

Issue:

When an employee is created in HRMS, address of the employee will be entered in the address button.

When the employee is imported as CRM Resource in CRM Resource Manager, address of the corresponding resource could not be seen in Miscellaneous tab

Solution:

To resolve the issue do the following

Step 1:

Navigation: Super HRMS Manager > People > Enter and Maintain > (B) Address

Ensure that "Primary" check box is enabled in address window of HRMS

Step 2:

Navigation: System Administrator > Profile > System

Set the following Profile Options

1) HZ: Protect HR Person Information = No

2) JTFRS: Hide Sensitive HR Data = No

The above profile option can be set either at Site level or at Responsibility level

Step 3:

Navigation: System Administrator > Application > Function. Query the function "JTFRSDEF". Go to Form tab and enter the below parameter and save

Pass the parameter "P_HIDE_SENSITIVE_HR_DATA=N" to the Define Resources form.

Now, go to Miscellaneous tab in CRM Resource Manager and view the address data.