Defining Service Request Type for Service Request

This tutorial will guide you to define a Request Type and Mapping it to the responsibility
Navigate to Field Service Manager >Field Service Setup > Service Request > Request Type
Enter the Type, Business Process, Status Group and Save.
If you want the Request Type to be available in Web, you can select Web Entry

Navigate to Field Service Manager >Field Service Dispatcher > Service Request > Setup > Mapping > Responsibility Mapping
Click Update button against the Responsibility

Click on Add Another Row button

Add the Request Type already created and Save

Navigate to Field Service Manager >Field Service Representative > My Service Request > Create Service Request
You can verify that the created Request Type will be listed in the LOV

Cheers. Enjoy Learning Oracle Apps J