What are the modules in Oracle11i CRM?
Marketing, Sales & Service
What are the modules in Oracle11i CRM Service?
Tele Service, Field Service, Depot Repair, iSupport, Spares Management, Scheduler, Service Contracts, (Common Core – Service Request , Installed Base, Charges, Quick Menu, Counters, Knowledge management)
How many repair types are available in Depot Repair? What are they?
There are 8 types available
1. Advance Exchange
2. Exchange
3. Loaner
4. Loaner, Repair and Return
5. Repair and Return
6. Replacement
7. Standard
8. Refurbishment
What are types of Repair Modes available in Depot Repair?
Two types of Repair modes are available
1. Task Mode and
2. WIP Mode
What is the repair mode that integrates with Oracle Costing and Advanced Planning?
WIP Mode
How many RMA & Sales Order lines does Repair & Return have?
One RMA line for receipt of product and one Sales Order line for shipment of repaired product.
How many RMA's and Sales Orders do a Loaner, Repair and Return repair type have?
2 RMA's and 2 Sales Orders (1 Sales Order & RMA for Loaner Product and 1 RMA & Sales Order for Repair Product)
What are the modules through which RMA (Return Material Authorization) can be created?
Oracle TeleService
Oracle Order Management
Oracle Depot Repair
What are the two repair types for which RMA will not be created?
Replacement
Refurbishment
What is the difference between Exchange and Advanced Exchange?
In Exchange repair type the service depot sends an exchange item to the customer after receiving the customer's broken or damaged item but in Advanced Exchange repair type the service depot sends an exchange item to the customer before receiving the customer's broken or damaged item.
Explain Loaner Repair Type
With this repair type the service depot sends an item to the customer solely for the purpose of renting. The repair order remains open until the loaner gets returned.
What are the activities you do in Charges Window?
1. Create orders and shipments
2. Create return orders (RMA)
3. Bill customers for any services provided to them
By which module of CRM, Debrief is used and where Debrief is communicated to?
Debrief is the component of Field Service module. Debrief submits the order to OM through CSF: Update Debrief Line and then interfaced to Accounts Receivable.
By which modules of CRM, Charges is used and where Charges is communicated to?
Charges are used by Depot Repair, Field Service & Tele Service modules. Charges submit the order to OM and then interfaced to Accounts Receivable.
What does the attribute “Service Activity” in Charges windows refers to?
A Service Activity is a business operation, such as Replacement or Return for Repair. Each Service Activity is classified as either an Order or a Return - this is specified by its Line Category.
Explain about Business Process
A Business Process is a group of Service Activities created with a view to restricting Service Activity availability. A Business Process supports the charge lines that the line of business in your organization can utilize, such as, Depot Repair, Field Service.
Business Process – Field Service / Depot Repair
Service Activity – Replacement / Order / Return/ Install, Etc
Billing Type – Material / Labor / Expense
What are the Seeded Billing Types available?
Material, Labour & Expense
What are Diagnostic Codes and Service Codes?
Diagnostic codes are codes that represent the problem or symptom observed by the technician.
Service codes are codes that represent the the action that must be taken to resolve the problem as well as any optional actions.
Example:
A car is brought in for repair, and the repair technician notes that the oil filter is leaking (OFL01 - Diagnostic Code). Changing the Oil Filter (CHO01 - Service Code) resolves the issue.
Why the Line Category is set at Transaction Level?
A Service Activity is operating Unit-specific. The Line Category is set at transaction level to prevent the use of a single Service Activity as an order in one operating unit and a return in another.
Why the Order Management line type mapped to the service transaction type for repairs performed in WIP Mode are set as Bill Only?
Oracle Work in Process decrements inventory when a component is used in repair, but Oracle Order Management will decrement inventory again when the repaired product is shipped to the customer. To prevent this, the Bill Only line type is set up for the Order Management line type mapped to the service transaction type for repairs performed in WIP Mode.
What are the APIs in Depot Repair?
Depot Repair provides the following public API.
CSD_REPAIRS_PUB
This API includes the following two procedures:
· Create_Repair_Order
· Update_Repair _Order
Name the Concurrent Programs in Depot Repair
1. Depot RMA Received Quantity/Status Update
2. Depot WIP Completion Quantity/Status Update
3. Depot Product Shipped Quantity/Status Update
4. Installed Base Product Update Interface
What Oracle ERP module is used to manage and facilitate the Depot Repair process?
Work In Process (WIP)
How do you create a repair estimate in Charges?
Clear the O/M Interface check box, create the estimate charge line, then click the Save icon.
No comments:
Post a Comment