Introduction to Oracle Apps CRM Service

Oracle Customer Relationship Management (CRM) has three modules:
1. Sales
2. Service (After Sales)
3. Marketing


In this CRM Service contains following modules
1. Depot Repair
2. Field Service
    - Spares Management
    - Advanced Scheduler &
    - Mobile Field Service
3. Tele Service
4. Service Contracts
5. iSupport
6. Install Base
7. Knowledge Management


Indepth content of each CRM Service Module will be published in next post.