Oracle CRM Service Interview Questions - Part II

You can see few more questions on Install Base and Field Service here. Recently, I faced these questions during interview. 

What are the transaction types in Install Base?

OM_SHIPMENT, RMA_RECEIPT, FIELD_SERVICE, ORDER_CAPTURE, INTERNAL_SALES_ORDER, ISO_ISSUE, etc.

Why do you want to define Install Base Transaction Types and sub-types?

Transaction types and subtypes are used to specify the kinds of transactions that the interface program can use. The main purpose of the Source Transactions Subtypes window is to specify what kind of update can be done to an Oracle Install Base instance when transactions come from other applications.

What are item attribute setups for service item?

Service Request Enabled, Install Base Trackable, Debrief and Charges, Service Contract Coverage

When an Instance is created in Oracle Install Base?

When the item is received in Inventory

Whether Oracle Install Base can track both Serialized and Non-Serialized Items?

Yes

Whether you can relate an item instance to multiple parties in install base?

Yes. The item instance may have been sold to Party A, Owned by Party B and it can be shipped to Party C.

At which point, the install base supports Parent - Child Bill of Material structure?

At the Point of Sales Order Shipment

What happens when the debrief is submitted?

CSF_DEBRIEF_Lines  Concurrent is run and the Inventory is updated

How Install Base is updated on Inventory Receipt?

Thru Service Fullfillment Manager (SFM)