Oracle Service Contract Interview Questions

What are the elements of Oracle Service Contract?
Header

Lines

Sub Lines

What are the three Line Types available?

Service Lines – Eg: For Depot repair, Field Service, Technical Support, etc

Usage Lines – Eg: For usage of Photo copier within a period, etc

Subscription Lines – Eg: For Magazines, etc (May be Tangible or Intangible)

When the Warranty Contract is created?

Warranties are created automatically once the item is shipped to the customer.

When does the date of warranty become effective?

Warranties go into effect on the shipment date. But administrator can automatically delay the warranty start date when there is delay in installation of the product.

What is the concurrent program you run to create contract automatically from Sales Order?

Service Contract Order Capture Integration

What is the difference between warranties and extended warranties?

Warranties	Extended Warranties
Free Service	Chargeable Service
Associated with serviceable item in BOM	Not included in BOM
Automatically added after an Order is shipped	Can be created automatically from order or manually in Oracle Service Contract

What are the APIs in Service Contract?

OKS_ENTITLEMENTS_PUB – Coverage time, reaction time, resolve by time, contract details, contacts, preferred engineers, coverage type, Txn Billing type, validate contract line, expiration date.

OKS_CON_COVERAGE_PUB – Apply contract coverage, Get Business Process Price list

OKS_OMINT_PUB – Check for availability of service for particular customer and a product.

How the Agreements and Lines are supported in Service Contract?

Service agreement can have Service and Usage Lines.

Subscription agreement can have Service, Usage and Subscription Lines.

Warranties can have only Warranty lines

Extended Warranties can have only Extended Warranty Lines