Changes / Enhancements in Oracle Depot Repair R12 from 11i

Few changes/enhancements in Oracle R12 Depot Repair are explained below:

Support for unexpected flows:

Flexible Repair Order Repair Type supports the change in transition from originally intended workflow to new unexpected workflow.

Example: Repair and Return Type can be changed to Exchange Type in course of repair.

Bulk Receiving:

This functionality reduces the time and number of clicks for the receiving process. It just scans the serial Number and that creates repair order and receives the item.

High Volume Repair:

This functionality reduces the number of clicks needed for a technician to create a repair job. It allows the Repair Technician to just select the diagnostic code for the repair work and from there - the system recommends the service code and creates the repair job with needed operations, materials and labor.

Charges:

Charges can be created and submitted for any operating units across the organization without switching the responsibility. This is due to the enhanced feature of Multi-Org Access Control (MOAC).

Repair Types:

In addition to the 8 Seeded Repair Types available in 11i, 2 more repair types are added in R12. So, totally 10 Seeded Repair types are available in Oracle R12.

1.Repair & Return

2.Loaner, Repair and Return

3.Loaner

4.Exchange

5.Advance Exchange

6.Replacement

7.Standard

8.Refurbishment

9.Third Party Repair

For Third Party Repair execution, Outside Processing (OSP) is created in the Repair Technician portal. Completion of OSP triggers the creation of Purchase Order (PO) with a request to procure service from Third Party.

10.Return only Repair

The item is returned only for accountability of credit. Only RMA is created and No ship line is created for this Repair Type.

References: Oracle Depot Repair Implementation Guide R12.1, Part No. E13605-02