Monday, May 16, 2011

API's in Oracle CRM Service

Few important API’s in Oracle CRM Service are as follows

Depot Repair:
CSD_REPAIRS_PUB
Create_Repair_Order
Update_Repair_Order

Field Service:
CSF_DEBRIEF_PUB
CREATE_DEBRIEF
CREATE_DEBRIEF_LINES
UPDATE_DEBRIEF_LINE
UPDATE_DEBRIEF

Install Base:
CSI_DATASTRUCTURES_PUB
CSI_ITEM_INSTANCE_PUB
Create_Item_instance
Update_Item_Instance
Expire_Item_Instance
Get_Item_Instance
Get_Item_Instance_Details
Copy_Item_Instance
CSI_INSTANCE_RELATIONSHIP_PUB
Create_Relationship
Update_Relationship
Expire_Relationship
Get_Relationships
CSI_SYSTEMS_PUB
Create_System
Update_System
Expire_System
Get_Systems

CRM Foundation:
Notes:
JTF_NOTES_PUB
Create_Notes
Update_Notes

Resource Manager:
JTF_RS_RESOURCE_PUB
Create_Resource
Update_Resource
JTF_RS_GROUPS_PUB
Create_Resource_Group
Update_Resource_Group
JTF_RS_SALESREPS_PUB
Create_SalesRep
Update_SalesRep

Task Manager:
JTF_TASKS_PUB
Create_Task
Update_Task
Delete_Task
JTF_TASK_ASSIGNMENTS_PUB
Create_Task_Assignment
Update_Task_Assignment
Delete_Task_Assignment
JTF_TASK_REFERENCES_PUB
Create_References
Update_References
Delete_References

Tele Service:
CS_SERVICEREQUEST_PUB
Create_ServiceRequest
Update_ServiceRequest
Update_Status
Update_Serverity
Update_Urgency
Update_Owner
Update_Problem Code
Link_KB_Statement
Link_KB_Solution
CS_INCIDENTLINKS_PUB
Create_Incident_Link
Delete_Incident_Link
Update_Incident_Link

Charges:
CS_Charge_Details_PUB
Create_Charge_Details
Update_Charge_Details
Delete_Charge_Details
CS_CHARGE_CREATE_ORDER_PUB
SUBMIT_ORDER
CS_MULTIORG_PUB
GET_ORGID

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